Legal

Privacy Policy

Last updated: July 2026

RevUp Online (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect any information that you give us when you use this website or engage with our services.

1. Who We Are

RevUp Online is a digital marketing company based at 86 St. Benedicts Street, Norwich, Norfolk, NR2 4AB. If you have any questions about your personal data, please contact us at contact@revuponline.co.uk.

2. What Information We Collect

We may collect and process the following personal data about you:

  • Identity Data: first name, last name.
  • Contact Data: email address, telephone number, postal address.
  • Business Data: company name, website URL, service requirements.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Data: information about how you use our website.

3. How We Collect Your Data

We collect data through:

  • Contact forms on our website when you enquire about our services.
  • Email correspondence you send to us.
  • Cookies and analytics tools (see our Cookie Policy).
  • Third-party analytics platforms such as Google Analytics.
  • Our website AI assistant, which processes the messages you type in order to answer your questions and pass any enquiry on to us.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide the services you have requested.
  • To manage our relationship with you, including notifying you about changes to our services or policies.
  • To improve our website and services.
  • To comply with a legal or regulatory obligation.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: where it is necessary to perform a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: where it is in our legitimate interests to do so, provided that your interests and fundamental rights do not override those interests.
  • Legal Obligation: where we need to comply with a legal obligation.
  • Consent: where you have given us consent to process your data for a specific purpose.

6. How We Share Your Data

We do not sell or trade your personal data. We do share it with a small number of trusted service providers (data processors) who help us run our website and business, and only for the purposes described in this policy. These include:

  • Postmark (Wildbit, LLC): delivers enquiry and lead notification emails to us.
  • Anthropic: powers our website AI assistant. Messages you type into the assistant are processed by Anthropic to generate replies.
  • Cloudflare: provides the Turnstile security check that protects our forms and assistant from spam and abuse.
  • Google: provides Google Analytics and Google Ads measurement (subject to your cookie consent).
  • Our CRM: enquiries are recorded in our own customer relationship management system (portal.revuponline.co.uk) so we can respond and manage our relationship with you.
  • Our website hosting provider: stores the website and its server logs, which include IP addresses.

We may also disclose your data where required by law or a regulatory authority.

International transfers: some of these providers (including Postmark, Anthropic and Google) are based in the United States. Where your data is transferred outside the UK, we rely on appropriate safeguards such as the UK extension to the EU-US Data Privacy Framework or Standard Contractual Clauses.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For general enquiry data, this is typically 3 years from the date of your last contact with us.

8. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right to access: the right to request copies of your personal data.
  • Right to rectification: the right to request that we correct inaccurate data.
  • Right to erasure: the right to request that we erase your personal data in certain circumstances.
  • Right to restrict processing: the right to request that we restrict processing of your data.
  • Right to data portability: the right to request that we transfer your data to another organisation, or directly to you, in certain circumstances.
  • Right to object: the right to object to our processing of your data.

To exercise any of these rights, please contact us at contact@revuponline.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Changes to This Policy

We reserve the right to update this privacy policy at any time. We will notify you of any changes by posting the new policy on this page with an updated date.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

We use cookies to provide the best experience on our website. By continuing to use our site, you agree to our Privacy Policy and Cookie Policy.